What do you do when you discover that you have let somebody else down?

Intentional or not, when we don’t do what we are expected to do, we can land up damaging relationships and breaking the trust that others have in us. Learn to create relationships that build confidence and mutual trust, no matter what happens.

The UCT GSB Leading with a Coaching Style – Building Trust, is a one-day course designed for participants to influence, establish and re-enforce trusting relationships in the workplace. Delivered in partnership with the Centre for Coaching, it makes use of key tenets of Integral theory and is part of a series of six Leadership Conversations courses.

CFC - building trust

Key Benefits

You will benefit from this course if you are an Executive, Manager, or Emerging Leader who wants to build or re-establish workplace trust when it is lacking or has broken down.

Here is what you will gain from the Leading with a Coaching Style – Building Trust course:

  • The necessary skills that enable you to build trust in a conscious and coherent way
  • Building self-awareness and fostering an environment that works to re-establish trust when it has broken down
  • Understanding the key elements that fortify the boundaries of trust
  • Tools that help you to respond appropriately in situations where you have personally broken trust with others
  • Practical knowledge on communication within a trust conversation for a more holistic understanding of its benefits on all parties involved

Gain Successful Coaching Outcomes

The Centre for Coaching takes an integral coaching approach to help individuals arrive at deep insights about themselves – which can then lead to lasting and meaningful development. The integral approach explores all the constitutive elements of being human: spiritual; cognitive; emotional; relational and somatic.


The UCT GSB takes pride in building future leaders and guiding the leaders of today toward sustainable impact in African business and society.

Our degree programmes and short courses deliver learning experiences that are personally transformative because better people make better leaders.

Whilst theory is interesting, leadership is in fact best learned through practice. For that reason, this course is run in an experiential way, using a live-virtual approach on Zoom. Participants are asked to be willing to be fully themselves, fully engaged, open to being honest about themselves and their relationship to giving or receiving feedback in their life (no role plays), and to be prepared to find out more about themselves as leaders and human beings. 

Own experience: Adults learn through their own experience – we therefore insist that we focus on real issues, not role play
Safe environment: We take the time to create a safe, non-judgmental/ confidential space to facilitate exploration and open curiosity
Anchor learning: Participants anchor their learning in what really happens to them and their organisation (i.e. apply to themselves and to each other, not told) Accountability: We ensure the framework is in place for participants to hold one another accountable

The following key elements are necessary in order to keep our workshops focused, interactive and dynamic, and still meet the desired outcomes.


  • We ask participants to read course material, where possible, beforehand. We then deepen in dialogue
  • In the workshop, we keep to a maximum of 15-minute theory bursts with minimal use of PowerPoint
  • Regular breakouts in small groups keep a high level of interaction and deepen understanding of the theory. Where possible, we have a member of faculty present to facilitate the discussion or answer questions

“Zoom fatigue”:

Regular breaks: In order to keep the energy and engagement high, we have found that a short 5–10-minute break every hour including a body exercise (stretching, breathing, standing) works. This replaces coffee/tea breaks. We take an hour for lunch.

High faculty to participant ratio:

In order to ensure an optimum online learning experience, the ratio of faculty to participant is usually around 1:5.

We are able to offer this ratio by making use of the Centre for Coaching’s large international faculty of professional integral coaches who have all trained with us and who have been supporting our academic and/or organisational programmes for a number of years.

Find out more: https://www.gsb.uct.ac.za/student-experience


Leading with a coaching style 2023

Leadership Conversations Map

Leading with a Coaching Style